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大客户下单后,如何用邮件有效跟进?

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原文来自 May 外贸实战,为了获得更好的阅读体验,本文对其改善了排版。

跟进小记

洽谈中

  • 询盘未回复
  • 报价未回复
  • 多次跟进未回复
  • 待报价
  • 已发产品目录
  • 价格谈判中
  • 待推荐产品
  • 待确认图纸
  • 待寄样
  • 已寄样
  • 未下单
  • 待验厂
  • 已验厂
  • 待下单

未成交

  • 未到起订量
  • 工厂停产
  • 产品不符合预期
  • 报价高
  • 付款方式未谈妥
  • 交货期未谈妥
  • 验货未通过
  • 客户产品调整停售
  • 快递贵
  • 快递不到国家
  • 无清关能力
  • 关税高
  • 客户失联

跟单中

  • 待付款
  • 已收预付款
  • 待验货
  • 待发验货报告
  • 待收尾款
  • 待订舱
  • 待发货
  • 待确认收货
  • 待复购

售后

  • 待处理售后&投诉
  • 售后处理中
  • 已解决售后问题

by Alibaba

感谢客户的订单

Subject: Thanks for order TingTrade Inc.'s xxx Products (PIXXX)

Hi xxx,

Thanks for your order, you have made one smart decision.

We wish have win-win cooperation and expand the *** market together.

You will enjoy our warm service from now on.


Hi ***,

Thank you so much for placing your order on ***. Your product name is ***.

We are glad to tell you that your order has been shipped by the ***. The tracking number of your order is ***.

If you have any questions, please contact us at any time. We are always ready here to help you!

Best regards,

***

WhatsApp: ***

感谢客户的订金

Subject: Got deposit for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 × 40HQ

Well received your deposit payment USDXXX. Thank you very much.

We will arrange your order immediately, and will keep you informed for delivery date within 3 days (on OCT 30).

For anything urgently, you can call me anytime at 156 1024 1024. I am always here.

告之交期

Subject:Order schedule for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Goods will be ready on Dec 05.

Attached is our order schedule for your reference.

And we will send you order request details such as shipping mark, manual, sticker etc. on Nov 07 for your approval.

确认做货细节

Subject:Mass production details for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

To avoid any mistake, we would like to double check with you for cargo request details.

  • 彩盒
  • 说明书
  • 唛头
  • 贴纸
  • ……

Attached is the PDF File, kindly please check it and confirm by return before Nov 10.

Appreciated your support.

告之 Booking 信息

Subject:Shipping forwarding agent for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Good news.

Cargo will be ready around Nov 30 instead of Dec 05. It is 5 days earlier than schedule.

Thanks for our great work, we really enjoy cooperate with you.

We will booking vessel soon, could you please kindly share your appointed shipping forwarding agent information?

分享 Marketing 的素材

Subject:Marketing materials for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Glad to share you some marketing materials, you can download from below link: TingTrade.me

  • User name:
  • Password:

For your better understanding, we have made one document check list .(将提供的这些利于营销的销售素材比如图片、视频等分享在 Dropbox、WeTransfer 等后,同时整理 1 份清单,以便让客户查收总共有多少个资料)

Wish it is helpful for your marketing. Anything we can do, please feel free to let us know.

告之大货生产情况

Subject:Mass production picture/video for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Everything goes smoothly as scheduled. Our production line are assembled and test the goods before packing.

Attached are some picture/video for your reference.

验货 Booking

Subject:Inspection booking for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX
Product: 5 RC Toys mixed in 1 X 40HQ

As we discussed, cargo will be inspected by third party SGS.

Could you please kindly provide SGS contact details, so we can make inspection booking in advance? As we know, they need get the inspection booking 7 to 14 days prior.

出运安排表

拿到货代或船公司的装货通知单 SO 后分享给客户。

Subject:SO is ready for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Good news.

We have got the shipping order from DHL, details as below:

  • Shipping company:
  • Vessel Name:
  • Loading port:
  • Discharge port:
  • Closing date:
  • ETD:
  • ETA:

We will arrange load the container on Jan 01.


Kindly please help to arrange the balance amount USD 70000 in your earliest convenience and send us the bank slip. Attached is the PI, total amount is USD 100,000, well received your deposit USD 300,000 on OCT 30, so the balance amount is USD 70,0000

  • 如果离装运期时间时间还比较宽裕,可以请客户尽快付款,如果是离装运期时间比较紧张,建议直接写上让客户付款的最晚时间。
  • 如果是出货前就要收清全款的话,写上上面这段请款的话;如果不是出货前要收全款的可以不写这一段话。

Re: shipping document request

After shipment, we will provide following document, please kindly check and confirm by return.

  • B/L
    • 如果是出货后凭提单 Draft
    • 收尾款的,可以写为 B/L Draft
    • 确认是电放,表达为 Arrange telex-release according to your request
  • Commercial Invoice
  • Packing List
  • Form A/ CO

发送验货图片

如果客户是指定第 3 方机构验货,第 3 方机构会和客户沟通,我们做为供应商,这份邮件可发或不发。

Subject:Inspection Picture for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Goods was inspected by our QC, Attached is the PDF inspection report. Please kindly check it and confirm by return.

We will load the cargo on xxx.

告之装柜细节

Subject:Loading container on XXX for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Goods was loaded in 1x40HQ on xxx, attached is the PDF file for your reference. Very important, there is 2 cartons spare parts, which keep in the left side, kindly please note.

分享提单 Draft 并催尾款

Subject:B/L Draft for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Nice day.

Glad to share you that B/L draft & CI & PL are ready, enclose please find the attachment.

Kindly please check it and confirm by return. Do you need original B/L or do telex-release?

Kindly please help to arrange the balance amount USD 70000 in your earliest convenience (对于凭提单 Draft 件或 Copy 件安排尾款的客户) and send us the bank slip,so we can send out all the original shipping doc after get the balance payment.

Attached is the PI, total amount is USD 100, 000, well received your deposit USD 300, 000 on OCT 30, so the balance amount is USD 70, 0000

寄出正本船务单据

Subject:Shipping doc was sent on xxx by DHL for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Shipping doc was sent out by DHL on xxx, tracking No: xxx. It should be arrived on xxx.

We will track it and keep you informed. And you can track it also by following link: www.dhl.com/xxxx

到港前提醒

Subject:Goods will arrived on xxx for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

After 1 month waiting, goods will arrive on xxx.

  • Shipping Company:
  • Vessel:
  • ETD:
  • ETA:

You can prepare the document for customs clearance in advance, wish everything goes well.

BTW, attached are some sales pitch document, wish it is helpful. (帮助客户销售的一些素材和话术)

跟进货物到达情况

Subject:Did you receive goods well for PIXXX (Jadon from TingTrade Inc.)

Hi xxx,

Regarding PIXXX

Product: 5 RC Toys mixed in 1 X 40HQ

Nice day.

Did you receive the goods well? Everything is OK?

All the goods were tested and packed well before shipment. If you have any questions, please let us know, we will respond immediately.

Attached the instruction manual.

Below link are 2 videos (product install video and product display video): www.xxx.com/xxx

Wish goods will be big sell.

分享市场信息

Subject:Updated market information shared (Jadon from TingTrade Inc.)

Hi xxx,

Wish everything goes well.

We are so glad to share that our xxx products are hot sale. Below some of our buyer's feedback.

  • Buyer A from UK market: "buyer's feedback"
  • Buyer B from Germany market: "buyer's feedback"
  • Buyer C from Italy market: "buyer's feedback"

We have meeting (phone conversation) with these buyer, and following way can reach more sales.

  • Way 1:
  • Way 2:
  • Way 3:

And how about your sales? Which items sell well? So we can note down and recommend you more suitable for your market. (了解客户哪些产品热销,从而给其推荐更多适合产品, 以保证返单或新产品订单)

Any support need from us, just let us know, we are here always with you to expand the XXX market.